30 days. Run the week first, then decide.

The window, plainly

You can request a refund any time within 30 days of your purchase date. Email us, full refund, no questions asked. You keep the files either way. We are not going to ask you to delete a PDF.

After 30 days, all sales are final.

One thing we would ask

The guide is a 7-day plan, and Day 3 is supposed to be rough. We literally call it "The Worst Day (Probably)" inside the guide, because that is when a child pushes back hardest and most people quit. If you can, run the full week before you decide. Thirty days is plenty of room to do that.

But it is a request, not a rule. If you want your money back on Day 1, email us and you will get it.

How to request a refund

Email hello@softresetbooks.com from the address you used at checkout, within 30 days of your purchase. That's the whole process. No form, no survey, no retention offer.

Helpful (but not required) information to include:

• Your order number from the Lemon Squeezy receipt
• The email used at checkout, if it differs from the one you're emailing from
• A one-line note on what didn't work, only if you'd like to share. We won't ask twice.

When you'll see the money back

We process eligible refund requests within 1 to 2 business days. Once issued, your bank or card provider typically takes 5 to 10 business days to put the funds back on your original payment method. The exact timing is on their side, not ours.

What's eligible

The 7-Day Child Screen Reset, in every tier, purchased directly through this site or our Lemon Squeezy checkout, is eligible for a full refund within 30 days of purchase. Requests submitted after 30 days cannot be honored.

If you bought a future Soft Reset product through a third-party retailer (Amazon, a partner site, a course platform), please request your refund from them, since they handle the transaction. We're happy to help if their process is unclear.

Chargebacks & disputes

Please email us first before disputing a charge with your bank. Refund requests sent to hello@softresetbooks.com within the 30-day window are almost always faster and easier than a chargeback, which can take weeks and may be declined by Lemon Squeezy on our behalf.

Questions before you buy

If you're not sure whether this is right for your kid, email us before purchasing, we'd much rather answer your question than turn down a refund request. Our FAQ covers most common questions, and we read everything that comes into the inbox.